Q: What is Resident Check-In?
A: Resident Check In is a state-of-the-art service that provides independent living centers and other facilities with an easy way to check on their residents every morning. We also include messaging and special call-out services as well.
Q: How does the check-in service work?
A: A resident calls a local or toll-free telephone number in order to check in for the day. At a specified time, the system will call out to all participating residents who haven't checked in yet. All residents who have not been contacted are listed on the up-to-the-minute daily report, which your facility's staff can view and print through our website.
Q: What is a Personal Message?
A: One of the additional features is the ability to leave personal messages for a specific resident to hear when they check in. Personal messages could be used for a variety of reasons, including medication and visitation reminders.
Q: What is a Daily Announcement?
A: You can also record an announcement that all residents would hear when they check in, called a "Daily Announcement."
Q: What is a Bulletin Board Announcement?
A: For information such as daily / weekly special activity notices, we've built in a "bulletin board" where you can leave messages for the residents. Your residents would then have the OPTION of listening to the bulletin board messages if they so choose after they check-in.
Q: What is a Broadcast Announcement?
A: For information that needs to go out immediately or at the time of your choosing, as in the case of utility work or a power outage, you can record a message to be sent out to all participating residents. These messages are called broadcast announcements and are specially delivered at the specified time by calling out to everyone, outside of the the check-in process.
Q: What is a Priority Message?
A: For information that needs to go out immediately or at the time of your choosing, but only to certain specified individuals, as in the case of a change of plans, you can record a message to be sent out to those residents you choose. These messages are called priority messages and are specially delivered at the specified time by calling out to the selected residents, outside of the the check-in process.
Q: What are Requested Services?
A: Each morning when a resident calls in, they are given the option of requesting any services they may need for the day. These services include Nurse Visit, Wellness Visit, Front Desk Call, Maintenance, Housekeeping, Laundry, and Reservations. The Requested Services Report allows staff to add details to or close those jobs.
Q: How does my staff access the reports?
A: The staff can check all reports via the web at any time. The Daily Check-In Report and the various Requested Services Reports can also be automatically emailed to your departments each day. You can limit which reports, categories and features each staff person can access, so that the Maintenance Department can only view their specific report, for example.
Q: Do you alert us when the reports are ready?
A: The reports show real-time information, and can be viewed at any time. However, in addition to emailing the reports to your staff at the same time every day, we can also have a call placed (to your front desk, for example) each day to let them know that the Daily Report is now ready.
Q: Can we email our residents through you?
A: You can send an email to individual residents, all residents in a building, or all your residents if you wish. The emails will be sent out at a time of your choosing to those selected residents who have email enabled.
Q: Can we send text messages to our residents
A: You can send a text message to individual residents, all residents in a building, or all your residents if you wish. The texts will be sent out at a time of your choosing to those selected residents who have text messaging enabled. Should your phone system go down, this feature will come in handy if you need to contact residents for any reason like security or weather.
Q: When does the system start calling out to
A: You decide. Simply log in as the administrator, go to the System Settings page, and you can choose "when" and "how" every call is handled. We give you total control.
Q: Can we customize what our residents hear
when they check in?
A: Absolutely. Aside from the messaging features listed above, we provide you the tools to add, remove, and even change the order of every bit of the check-in process. You can even customize the "script" for a specific resident, if you so desired. Moreover, if you want something not currently provided by our system, we're more than happy to add that feature in future releases. Check out the SETTINGS page after you log in to see all the custom options currently available.
Q: What if a resident goes out of town or checks
into a health center?
A: We have a range of resident status options, including departure and return dates which can be used to automatically reflect a resident's coming and going.
Q: How do we track who’s checked in? How
do we generate and print reports?
A: Resident Check In offers the administrator a powerful reporting system ready for use. Via the web, you can produce any combination of reports that you might need:
- Daily reports w/ multiple options
- A customizable detailed log of all incoming and outgoing calls
- A monthly summary of your activity
- A custom list of residents
Q: How much does Resident Check-In cost?
A: Our Resident Check-In service is amazingly affordable. Your monthly billing is based on your number of residents. CONTACT US NOW for a quote.
Q: What equipment do we need to get started?
A: Nothing, other than an internet connection and a telephone. You can log in and view the latest call logs and daily reports from anywhere on the planet.
Q: Can we set up resident passcodes?
A: Yes. The administrator can easily set up or change passcodes.
Q: Does Resident Check-In require us to sign
a long-term commitment?
A: No. We are confident in our service, and we know you’ll be pleased. However, if you’re not 100% satisfied, you may cancel at any time with a 30-day written notice. No reason necessary.
Q: How much money can we save?
A: Coming soon, you’ll be able to use our online Savings Calculator to figure that out yourself!
Q: Can we try it right now?
A: Sure! Just CONTACT US NOW for details on how you can try the service yourself.
Q: What do your clients say about Resident Check-In?
A: THE CAVALRY HAS ARRIVED! Check out our Testimonials.
Q: Is Resident Check-In available in our town?
A: We're growing coast-to-coast and beyond. We have now expanded Resident Check-In to provide service for every city in all 50 states.
Q: How do we get started?
A: Once you sign a simple agreement, we'll custom record your facility greetings and residents' names. Then we provide you with your phone number, login and passcodes, and you're ready to go! It's just that simple!
Q: Got more questions?
A: We'd love to answer them. Call Gary Hall at 340.227.2426. We’re here to help!